We may collect personal data on an individual in the following ways:
Where the individual voluntarily provides it to us.
When an individual instructs us to provide products or services, agrees to receive communications from us, sends us an email, requests a price quotation or other information about us or the products or services that we provide, fills in forms on our website, completes one of our customer surveys or provides us with information about themselves when attending a seminar or other marketing event or communicates with us in any way, that individual is voluntarily giving us information that we collect. We also collect information given to us when we contact an individual for the purpose of providing products or services, providing a price proposal or other information or managing our business relationship with the individual or the individual’s organisation. That information may include an individual’s Identity Data, Contact Data, Financial Data, Transaction Data and Marketing or Communications Data.
Information that we collect automatically.
We record all telephone calls received [or made] by us. This is done for security purposes, in particular in order to ensure the security and safety of our staff, and also for the purpose of keeping a record of the call for customer relationship management purposes. Through these calls we may collect primarily Identity Data, Contact Data, Transaction Data or Marketing and Communications Data.
Information from other sources.
From time to time we may obtain information about an individual from third party sources, such as public databases (for example, Companies House), and other third party data providers. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us. Examples of the information that we may receive from other sources include: demographic information, device information (such as IP addresses), location, and online behavioural data (such as, page view information and search results and links) from analytics providers and search engine providers (for example, Google based outside the EU). We use this information, alone or in combination with other information (including personal data) that we collect, to enhance our ability to provide relevant marketing and content to the individual and to develop and provide the individual or the organisation with other relevant products and services.